Sky q mini return

[Luke111]

I set back my sky q mini a few weeks back and received an email on the 21st, from sky stating the package was with our courier.

Now I'm receiving emails saying they haven't received and I will be getting charged.

After getting the first email I threw away the receipt from Royal Mail.

[PandJ2020]

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@Luke111 wrote:

After getting the first email I threw away the receipt from Royal Mail.

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Whoops.

You'll have to try and convince Sky without proof of posting...

[nigea99]

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@Luke111 wrote:

I set back my sky q mini a few weeks back and received an email on the 21st, from sky stating the package was with our courier.

Now I'm receiving emails saying they haven't received and I will be getting charged.

After getting the first email I threw away the receipt from Royal Mail.

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hi @Luke111 

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

As @PandJ2020 indicates, no longer having the receipt does make it trickier.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Luke111.

[Luke111]

 I received that email, that's why I threw the receipt. 

[Daniel0210]

@Luke111 

Feel free to resubmit the image after blanking out the personal information (your full name). 

[nigea99]

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@Luke111 wrote:

 I received that email, that's why I threw the receipt. 

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hi @Luke111 

No need to post here.

Although I have not used the chat  that you have been invited to, I am sure there is a way to send a copy there or otherwise discuss with the SKY team