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Discussion topic: Sky q mini boxes keep disconnecting

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This message was authored by: kaloskd

Sky q mini boxes keep disconnecting

I have 2 sky q minis which randomly keep disconnecting. I have followed the reactivate steps on the main box and the mini and this eventually works. This is happening multiple times a day though which is really frustrating. One of the minis and the main box have been replaced but it is still happening. My contract is up for renewal and after 25 years i am wondering if it is worth the stress.
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This message was authored by: Laing1

Re: Sky q mini boxes keep disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@kaloskd I have removed your duplicate post 

 

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini boxes 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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This message was authored by: kaloskd

Re: Sky q mini boxes keep disconnecting

Thanks for replying. This was happening before I replaced the main box on wednesday and has continued ever since so i dont think that is the fix here.

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