Sirs, A total nightmare with Sky Direct. Since mid December i have spent countless hours with various persons and still no tv. Two and a half hours with lady from Bulgaria (not sorted!) plus many hours with others , including hours with lost tel connections, wrong departments etc. Finally asked for an engineer - probvided with a Ref No VR 009 476 56. Informed that engineer would attend 31st Dec - did not turn up. Contacted local Sky engineers, and told they had no record of me ???? Contacted Sky today and finally managed to book an engineer - but did not (found later he had immediately cancelled it).
Main problem with your system is unable to talk with anyone in uk, also hours speaking to a computer, misdirected calls to wrong departments , loss of telephone contact - the list is endless!! Experience a total nightmare, and wonder why i bother with sky direct insurance.
Finally spoke to a uk based engineer, who understood my communication problems , and managed to book me an engineer for 14th Jan. Full marks to to him, otherwise a horrendous experience !! Not happy!!!
