Sky q mini box

[mick58]

My mini box keeps needing to be rebooted.

I have 2 mini boxes one works fine but the other needs to be rebooted frequently.

it sometimes freezes, other times it will not change channel and today it was not showing menus.

[Addie15]

Hi there, mick58. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987 · Accepted solution]

Thanks for chatting to us @mick58 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks