Sky q mini box

[Mrsksav]

My sky q mini box won't go off the 'when screen goes blank press home button' screen it won't go blank 

[oldfella]

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@Mrsksav wrote:

My sky q mini box won't go off the 'when screen goes blank press home button' screen it won't go blank 

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Hi @Mrsksav 

Try the mini recovery procedure in the following link 

https://www.sky.com/help/articles/sky-q-box-wont-turn-on 

[Mrsksav]

I have done that several times and it's doing nothing 

[oldfella]

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@Mrsksav wrote:

I have done that several times and it's doing nothing 

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The answer is in the link then @Mrsksav 

[Mrsksav]

The answer isn't in the link as I've used this link about 20 times tonight 

[oldfella]

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@Mrsksav wrote:

The answer isn't in the link as I've used this link about 20 times tonight 

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What's this then @Mrsksav 

in Step 4

If the lights don't show after 30 seconds, repeat steps 1 to 2. If it still doesn't work, you might need to replace your Sky Q box.

[Mrsksav]

I'm just going to call sky in the morning