Sky q mini box return

[Paulk62]

Hi returned my skyq box and mini box  in the packaging provided by sky, had an email on the 20/11/23saying they had my equipment. Now had email saying have not received mini box and am going to be billed £50 I have proof of posting

[Daniel0210]

@Paulk62 
I will escalate your post to Sky in about 10 minutes and the Messaging Team may contact you tomorrow. 

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Paulk62]

Thank you for your quick response 

regards paulk62

[Daniel0210]

@Paulk62 

Now escalated. 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Paulk62 an invite to chat.