Sky q mini box not working

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you for coming to the Community to report the problems that you've experienced.

We sincerely apologise for any inconvenience this has caused and can confirm that the original problem has now been resolved.

As many people have found, your main Sky Q box should be powered off at the mains for 30 seconds first, followed by your mini boxes.  If you continue to have problems, you can also find from the Community or our help article here.

I'm going to mark this post as the answer, so that everyone has the most up-to-date information.

[DaveDrizen]

I have just checked my mini box and it working fine I have no trouble . Would be possablec for some one from Sky to explain what happened  why many box's went down yesterday like mine carried on working without problem. Tome this has been a major problem for many Sky subscribers some have been able to fix the problem doing what you described above how ever others have had to have there mini box replaced to give them back service. Sky have now said the problem has been fixed yet  reading on here many boxes are not still working even after doing procedure described above  this now  4 day of the probleblem. I think an explanation from Sky of what has caused this problem is  minum that Sky should do. Just saying the problem is fixed is not good enough.

[Delfrank65]

Upstairs Sky remote not working & TV screen 'frozen' . Mini box has red light on & now been like this for 9 days.

[Xki13stx]

My Sky Q also not working. It says please reboot your broadband router. Then check all sky q products.....etc. 

I have done all of that. Still not working