Sky q mini box constantly losing connection

[Annadave101]

Hi my Sky Q mini box keeps losing connection and showing a blue screen despite being hard wired using an Ethernet cable. I have read other comments who suggest resetting the main sky q box however having to do this every few days seems silly considering theirs is suppose to be top of the range technology ?? 

[Lisa-P1987]

Hi there Annadave101, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks