Sky q keeps switching off

[Sarlam]

Hi. My Sky Q box has started switching itself off randomly. Happened 4 times in the space of half an hour a few days ago. I unplugged the box and plugged it back in which seemed to work but it's started doing it again today. Is it time for a replacement box? TIA

[Mr+Flibbles+86]

Hi there @Sarlam , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Sarlam . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks