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Discussion topic: Sky q keeps going off

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This message was authored by: Tracy210

Sky q keeps going off

Sky box keeps going off

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This message was authored by: Daniel0210

Re: Sky q keeps going off

Posted by a Superuser, not a Sky employee. Find out more

@Tracy210 

Can you be more specific? Any error message on the screen? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: Tracy210

Re: Sky q keeps going off

It goes completely off, makes a high pitched whirring noise, I have to unplug about 3 times then put it back on until it sets again, feels like the box is broken or something it's benn getting worse recent weeks

This message was authored by: Daniel0210

Re: Sky q keeps going off

Posted by a Superuser, not a Sky employee. Find out more

@Tracy210 

Sounds like you'll need to contact Sky and potentially get the box swapped.

 

If you do need a new box remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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