Equipment failing

[Woodland72]

My Sky equipment is not functioning properly. It’s freezing and glitching, playback controls are unreliable, and I often can’t rewind or fast-forward, it gets stuck for several

minutes. . We have new broadband but still have trouble with signal/buffering/box overheating. Q box in bedroom often fails/can't use all functions. I’ve restarted the equipment each time I use which is time consuming and the issue persists. I’d like the fault investigated and, if necessary, the equipment replaced

[PandJ2020]

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@Woodland72 wrote:

I’d like the fault investigated and, if necessary, the equipment replaced

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The forum cannot investigate nor arrange an engineer / replacement box.

Best to call Sky to arrange such - remember to remove your viewing card if they offer a box swap.