Sky q hard drive reset.
Best Answers
@Barry+jay wrote:
I've followed the instructions to rest the hard drive on my sky q box as advised by the sky support team. The box is now loading a page saying "you will be ready to go in a couple of minutes" which stays on for about 5 mins then the fan ramps up and the box restarts and goes to the same message again. This has happened several times now and it's gone no further.
Hi @Barry+jay
Work again through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.
@Barry+jay wrote:
I've followed the instructions to rest the hard drive on my sky q box as advised by the sky support team. The box is now loading a page saying "you will be ready to go in a couple of minutes" which stays on for about 5 mins then the fan ramps up and the box restarts and goes to the same message again. This has happened several times now and it's gone no further.
Hi @Barry+jay
Work again through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.