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Discussion topic: Sky q connectivity issues

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This message was authored by Tiger+Pete This message was authored by: Tiger+Pete

Sky q connectivity issues

I have a Sky q 2tb box connected to my bt broadband router by Ethernet cable . I have a sky q booster at the midway point to my 2 mini boxes upstairs . I am constantly having to reboot the main sky q box to get the booster to get all 3 green lights . I have to do this almost every day just lately . Without the 3 green lights on the booster the mini boxes have no connectivity . I reboot the main box then everything works fine but it seems that when I get up every morning and turn on the main box I check the booster and the middle light is missing . Everything worked perfectly for months then all of a sudden randomly I am needing to reboot every day . If anyone can help solve this it would be most appreciated . 

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky q connectivity issues

Posted by a Sky employee

Hi there @Tiger+Pete , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Addie15 This message was authored by: Addie15

Re: Sky q connectivity issues

Posted by a Sky employee

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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