Sky q box not loading after restart

[David131993]

I switched on my sky q box and it is currently stuck on the loading page and won't reboot 

[Addie15]

Hi there, David131993. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147