Sky q connection problems

[andyharris2]

I currently have one sky q box and 3 minis, up until a few days ago they have all worked well except for an occasional glitch. For the last two days the connection between the minis and the main box keeps going down and the network connection also keeps going despite it working on all other devices in the house. Has something happened in the last few days to cause these problems?

[oldfella]

---

@andyharris2 wrote:

I currently have one sky q box and 3 minis, up until a few days ago they have all worked well except for an occasional glitch. For the last two days the connection between the minis and the main box keeps going down and the network connection also keeps going despite it working on all other devices in the house. Has something happened in the last few days to cause these problems?

---

Who is your broadband supplier @andyharris2 

[andyharris2]

Virgin media

[oldfella]

---

@andyharris2 wrote:

Virgin media

---

All I can suggest @andyharris2 

is a complete reset of your mini boxes connection.

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the mini still do not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the minis and you will need to contact Sky directly.