Sky q box return not received

[LaineyLoo75]

I have returned my sky q box as requested by arranging a collection with Royal Mail a few weeks ago now and using the packaging as supplied but sky are now chasing and saying they don't have it and are going to charge me 

[Daniel0210]

@LaineyLoo75 

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

[LaineyLoo75]

Thank you I have a tracking option on Royal Mail where it says delivered but to click on the link to see who signed etc I need to put in the postcode which I do t have as it was on the label which I handed over to Royal Mail when they collected 

[Daniel0210]

@LaineyLoo75 

You need to contact Sky as previously suggested.