Sky q box red light always on but nothing recording

[Jo+bristow]

For last 2 days  red light on sky q box has been on but nothing recording , when I try and down load or record it just fails I've tryed  unplugging. For 30mins then plug back in  and still the same 

please help 

[MightyQuinn]

Hi @Jo+bristow   It probably won't help, but have you cleared the download queue? 

[Chodley · Accepted solution]

Hold down the green light button for 20 seconds to get it to do a full reboot. You can do a settings reset too. Or a full factory reset but rhat loses recordings. Think the box could be faulty though.

[Jo+bristow]

Yes everything is clear. Thanks

[Jo+bristow]

Sorry I tryed green light button  for more than 20 seconds and still same 

[Chodley]

Edited my post. Think those resetting options are in the hidden menu (go to settings in top menu and hit 001 Select)

[Jo+bristow]

Hi done a reset what kept my network settings and recording , but now can5 download from demand? 
 Any ideas please

[MTSimon]

Hi, has a fix been foundfor this?  I am experiencing the same issue. Have tried reboot and hard reset but it has not resolved the issue..... Any help would be much appreciated. Thanks.

[foxy69]

I just had this problem. Recording light on last night and still on in the morning. Tried unplugging and letting it reset but red light was still on. After reading a previous comment I held the green button for just a few seconds and the red light went out.

[Rayyyyyyyyyyyy]

When I'm recording a program the red light is not on even though it's recording 

how can I make it be on when I'm recording thanks

[Ecosse]

I'd suggest fully rebooting the Sky Q main box.

Unplug from the wall for at least 30 seconds.

Now plug back in the Sky Q box and follow the on-screen instructions. This can take up to 5 minutes, and hopefully, you're back up and running.

Good luck.

[Rayyyyyyyyyyyy]

Done the reboot no luck

The blue light works , but no red light when recording, this is a new sky Q box

i don't know if anything is recording unless I go into the planner it's a pain 

 

[Ecosse]

Suggest you make contact with Sky direct.  To contact Sky, go to this link: https://www.sky.com/help/home

Scroll to the very bottom of the page and now select the Need More Help dropdown, this will lead to a phone contact.

Ignore the automated messages, just wait for an advisor

Good luck.

[BGH]

I have this problem too - rang Sky and was told not to worry about it! I do, though.

[steelpanther]

@MightyQuinn This worked for me, thank you 😊