12 Apr 2023 05:57 PM
Hello
My sky q box is not working it keeps cutting out
12 Apr 2023 06:11 PM
Posted by a Superuser, not a Sky employee. Find out more
@Hspellbound wrote:
Hello
My sky q box is not working it keeps cutting out
Hi @Hspellbound
See if a reboot helps.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion