Sky q box overheating

[Deeclark]

my sky q box is so hot it's melted a bit at the top. I feel like this is very dangerous and need to know how to order a replacement.

I've had the same box for years.

[oldfella]

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@Deeclark wrote:

my sky q box is so hot it's melted a bit at the top. I feel like this is very dangerous and need to know how to order a replacement.

I've had the same box for years.

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Hi @Deeclark 

Best to contact Sky for an Engineer.

To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Daniel0210]

@Deeclark 

You need to disconnect it asap and contact Sky. Their products team will probably want to examine the box. 

[KevNewMedia]

Hi @Deeclark 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Deeclark an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[FrankGold]

Hi, my 5 day old Sky Q box is very hot to touch and it's the same whether or not it's on or in standby! I have placed a thermometer on the top exterior cover and it's reading 53°C 

I had a sky+ hd box before this and it was never hot to the touch. I feel like it may be a potential fire risk! Can someone in sky please contact me please?

[Invisiblename]

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@FrankGold wrote:

Hi, my 5 day old Sky Q box is very hot to touch and it's the same whether or not it's on or in standby! I have placed a thermometer on the top exterior cover and it's reading 53°C 

I had a sky+ hd box before this and it was never hot to the touch. I feel like it may be a potential fire risk! Can someone in sky please contact me please?

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I've escalated your post, Sky should contact you via a chat bubble

[Greenfingers001]

Thanks for escalating this. We’ve sent @FrankGold an invite to chat.

[FrankGold]

I got through to Sky.com and they said I need to speak with Sky Ireland. They said they would transfer me but nothing happened!!!!!!

still No better off and my box is reading 55° C

[Daniel0210]

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@FrankGold wrote:

my box is reading 55° C

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@FrankGold 

Turn it off! 

We didn't know you were in  the ROI. I don't believe their customer services work weekends. Sky Ireland is Monday to Friday only. 

[FrankGold]

Have had to contact from SKY!!! Has anyone got a contact number for the correct department that deals with these issues? 
thx 

[FrankGold]

"No" contact 

[FrankGold]

Any chance that someone can contact me please?

[Daniel0210]

@FrankGold 

If Sky Ireland haven't contacted you yet call them

If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling a lot of large companies the start will be an automated response which may try to send you back to the forum.