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Discussion topic: Sky q box not working

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This message was authored by: Flashpablo

Sky q box not working

I have lost count on how many times my sky q box doesn't work, have to reboot god knows how many times, I pay a lot of money for this service and when I complained I got some rubbish email that didn't help at all. I have already followed all instructions and still nothing. Worked fine last night and now this morning not working 

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This message was authored by: Daniel0210

Re: Sky q box not working

Posted by a Superuser, not a Sky employee. Find out more

@Flashpablo 

In what way isn't it working? Any error messages coming up on the screen? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Flashpablo

Re: Sky q box not working

No error messages just a blank screen. Comes up with hello and then nothing 

This message was authored by: Daniel0210

Re: Sky q box not working

Posted by a Superuser, not a Sky employee. Find out more

@Flashpablo 

Try the troubleshooting on this link

 

https://www.sky.com/help/articles/sky-q-box-wont-turn-on  


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: oldfella

Re: Sky q box not working

Posted by a Superuser, not a Sky employee. Find out more

@Flashpablo wrote:

No error messages just a blank screen. Comes up with hello and then nothing 


Hi @Flashpablo 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

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This message was authored by: Flashpablo

Re: Sky q box not working

I have done all that already this happens on a regular occurrence 

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This message was authored by: Flashpablo

Re: Sky q box not working

Done that it's stuck on red 

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