Screen freezing

[Brod5720]

Television screen keeps freezing and pixelating whilst also losing sound

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@Brod5720 wrote:

Television screen keeps freezing and pixelating whilst also losing sound

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Hi @Brod5720 Try turning the SKYQ box off at the socket, then check that the cables from the dish are attached firmly at the rear of the Qbox, then turn the box back on?

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.