Sky q box losing connection to tv after a couple of minutes - tv works fine

[SJ70]

My sky q box appears to be disconnecting from the tv randomly - it will work for a few minutes and then screen goes blank, tv works fine just connected to internet on its own

[oldfella]

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@SJ70 wrote:

My sky q box appears to be disconnecting from the tv randomly - it will work for a few minutes and then screen goes blank, tv works fine just connected to internet on its own

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Hi @SJ70 

Try another HDMI lead if you have one.

If the issue continues 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[SJ70]

I've tried another cable - no change 

I've also done the reset you suggested - again no change, after a few minutes it cuts out briefly before reconnecting 

Any other suggestions?

[MightyQuinn]

Hi @SJ70   Just checking that your HDMI lead is not to long (>3m).

[SJ70]

No, it's less than 3 metres it's been the same cable all along and the one I used to change is the same length

[Chodley]

Could be faulty

Tried a different hdmi socket just to eliminate that from your enquiries?

[SJ70]

Yep, tried that too!

[oldfella]

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@SJ70 wrote:

Yep, tried that too!

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Just as a long shot @SJ70 

Try rebooting your Television.

Disconnect the power lead for 30 secs and reconnect.

[SJ70]

I have done that too - don't know what else to do!

will have to try Sky