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Discussion topic: Sky q box doesn’t appear to be working

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This message was authored by Orme This message was authored by: Orme

Sky q box doesn’t appear to be working

We haven't been able to access anything that needs internet connection our main tv  eg Netflix, for over a month-which means we can't even use any of the tvs connected to that either!

the message we get is..

"it looks like you do not have internet connection right now. If you're already set up we'll keep trying to connect. 
go to settings and check your network connection status to reset"

when we go to settings-network connection, says "there is a problem with your network connection, go to network setup"

when we do it tells us to "complete the connection, press and hold the WPS button on your broadband router"

we have tried this several times a day for weeks and still can't get it to work!

and yes we have tried shutting everything down and resetting and nothing...

Our Wi-Fi was dipping in and out on other items to start with but they seem ok

at the moment

 

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This message was authored by Addie15 This message was authored by: Addie15

Re: Sky q box doesn’t appear to be working

Posted by a Sky employee

Hi there, Orme. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by Addie15 This message was authored by: Addie15

Re: Sky q box doesn’t appear to be working

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.


 

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