Sky q booster

[Emily0892]

Hi, I've had an independent person come out and look at our internet as we've had continuous issues. They said we need a sky q booster but also we ran a test speed and it was approx 3 out of 150. I think the sky router is also old so needs replacing. Can you help please.

[oldfella]

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@Emily0892 wrote:

Hi, I've had an independent person come out and look at our internet as we've had continuous issues. They said we need a sky q booster but also we ran a test speed and it was approx 3 out of 150. I think the sky router is also old so needs replacing. Can you help please.

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Hi @Emily0892 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Chodley]

3Mb out of a service supposed to deliver 150?- what was the test running on and how far away was the router? Did you try running it on anything hardwired to the router?