Sky q and mini box tv guide wont load 2 days

[Marjorie49]

My tv guide in main box and bedroom mini just says loading for 3 days now? I've reset broadband, reset sky box and still same?

[Addie15]

Hi there, Marjorie49. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Quoman7]

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@Marjorie49 wrote:

My tv guide in main box and bedroom mini just says loading for 3 days now? I've reset broadband, reset sky box and still same?

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Hi @Marjorie49 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with any Mini boxes?

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.