Broadband connection problems

[Phili12]

Two weeks ago my laptop stopped updating my emails   This week I couldn't use Microsoft office because it said my laptop was not connected to the internet and my Kindle wouldn't connect either. Now today my mini box won't connect to the internet either. I have tried resetting the Sky hub but nothing has changed. Any ideas?

[Addie15]

Hi there, Phili12. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Quoman7]

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@Phili12 wrote:

Two weeks ago my laptop stopped updating my emails   This week I couldn't use Microsoft office because it said my laptop was not connected to the internet and my Kindle wouldn't connect either. Now today my mini box won't connect to the internet either. I have tried resetting the Sky hub but nothing has changed. Any ideas?

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Hi @Phili12 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with any Mini boxes?

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.