Sky pause, rewind record not working

[Senior78]

Sky q and mini boxes not pausing, rewind or recording 

[oldfella]

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@Senior78 wrote:

Sky q and mini boxes not pausing, rewind or recording 

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Hi @Senior78 

Try rebooting your main Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Senior78]

Thank you.  This resolved issue. 

[HR79]

Hi. Thanks for this, so much later on. My sky Q refused to rewind or wind forward so I followed your instructions - and it still wouldn't work. 
must turned out that I had somehow loosened or knocked my "viewing card" so that it was sticking out about 1/2". 
I didn't even know that I had a viewing card, my setup was done by the engineer. 
After taking out  my card, putting it back firmly and doing a soft reset, everything worked perfectly so thanks.