Sky operator

[LJW36]

I was on the phone for nearly an hour as my internet had been running slow when the call end when she was in the middle of trying to fix it.  My Sky q is now not working due to no sat connection and I can't get through on the phone as they are now shut.

[Chodley]

No satellite or no broadband connection?

was the original problem related to sky Q at all or just general "slow internet"?

[Daniel0210]

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@LJW36 wrote:

My Sky q is now not working due to no sat connection and I can't get through on the phone as they are now shut.

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@LJW36 

Sounds like you'll need to call again when the lines reopen later.

If you’re now seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.