Sky minibox fault

[G+and+C]

My minibox switches on and connects with the main box.  But I cannot get the picture to enlarge, cannot change channel and cannot select any options such as recordings etc.  I have rebooted both the mini box and the main box, ried different remotes but still cannot get the minibox to work correctly.  Does it need to be replaced or is there a way to get it working again?

[oldfella]

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@G+and+C wrote:

My minibox switches on and connects with the main box.  But I cannot get the picture to enlarge, cannot change channel and cannot select any options such as recordings etc.  I have rebooted both the mini box and the main box, ried different remotes but still cannot get the minibox to work correctly.  Does it need to be replaced or is there a way to get it working again?

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Hi @G+and+C 

First 
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Once the main Q box is back up and running reboot the mini again.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your mini box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the mini box (Amber led)

note: some features may take up to 5 minutes to return.

If the mini still has an issue carry out a Reset settings in the mini hidden menu.  Similar process to the main Q Box above.

[nigea99]

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@G+and+C wrote:

My minibox switches on and connects with the main box.  But I cannot get the picture to enlarge, cannot change channel and cannot select any options such as recordings etc.  I have rebooted both the mini box and the main box, ried different remotes but still cannot get the minibox to work correctly.  Does it need to be replaced or is there a way to get it working again?

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hi @G+and+C 

Just checking - when you say you have tried fifferent remotes - did you reset them  by pressing & holding 7 & 9 Together until the red led above the SKY logo flassed 4 times ?

[G+and+C]

I have done all of the above but the mini box still does not do anything other than switch on.  I get a small picture in top left corner and get sound.  But cannot get full size picture and cannot scroll down the menu list so cannot select settings or hidden settings