Sky mini box

[Colinbartram]

We had a power cut yesterday so I went through restart procedure on main box and all is well. My mini box will not restart. I go through retart procedure but after pressing "house2 button it returns to amber light. Tried pressing restart button for 30 secs etc and get to point where it asks to press button on any working sky box untill it flashes. I do this but the request remains on mini box screen. I have tried this a number of times with same result. I do not mind if I loose any recordings on mini box. Just want it working again. Can you help or do I need to contact Sky and wait and wait etc. Colin  

[Greenfingers001 · Accepted solution]

Hi there @Colinbartram , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Colinbartram 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.