Sky mini box keeps freezing

[John6636]

I'm having problems with my sky mini box it keeps freezing when try to watch a program the box was replaced a few months ago but this didn't make a difference

[oldfella]

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@John6636 wrote:
I'm having problems with my sky mini box it keeps freezing when try to watch a program the box was replaced a few months ago but this didn't make a difference

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Hi @John6636 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Tiny+d]

HI 

I have same problem  ,Sky Q  mini picture freezes , i have had 2 engineers out so far  both saying connectivity if good ( i have a  Sky router next door in bedroom ) Updates are all correct and inline with the main Qbox down stairs ,we did all the above ,switched off main ,reset mini and it works for about a week then picture freezes again .

I can watch other App like prime /netflix,Etc but  not SKY programes ,movies etc .

I have changes the HDMI lead ,check power lead still nothing works ,so 2x engineers 2x new boxes , could it be the TV ? this is 3 years old samsung .

Didn't have this problem with he SKY HD box and same TV .