Sky mini box glitching

[Lkinno]

One of my sky mini boxes keeps glitching, it freezes the picture and sound often. I have tried to unplug and plug back in again and I have also checked the software/hardware numbers. I really want to avoid a full reset as my sky q box is fine

[Addie15]

Hi there, Lkinno. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147