Sky mini box error

[Sheltie64]

My mini box is not connecting to the internet. 

on the settings it shows it's connected to the Syy Q box and connected to the internet, however I get an error saying it look like you don't have internet connection right now. 

The internet is working fine, speed test has it at 20Mbps which is good where we are. 

it gets an IP address then seems to crash after that. 

can anyone help?

[Quoman7]

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@Sheltie64 wrote:

My mini box is not connecting to the internet. 

on the settings it shows it's connected to the Syy Q box and connected to the internet, however I get an error saying it look like you don't have internet connection right now. 

The internet is working fine, speed test has it at 20Mbps which is good where we are. 

it gets an IP address then seems to crash after that. 

can anyone help?

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Hi @Sheltie64 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with any Mini boxes?

[Sheltie64 · Accepted solution]

Turns out the fault was on my main box  ard drive, couldn't access recordings so reset the hard drive 😭 and now the mini box is working. 

[Dee3260-]

I have done everything rebooted everything. Still says need to reboot router which I have done several times. Main q box working. Mini still not. Any suggestions now not saying mr104 now saying mr102. Please help