Sky mini box can not connect to internet

[Charlotte+wells]

My sky mini box in my bedroom won't connect to internet! I have tryed everything even a new box! It just stopped connecting help!!!!

[Addie15]

Hi there, @Charlotte+wells. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Tim1974]

We keep having yo reset the Internet Connection on our mini box in our main bedroom and we've followed the process on resetting and it happens every night. Can we get a new box?

[Laing1]

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@Tim1974 wrote:
We keep having yo reset the Internet Connection on our mini box in our main bedroom and we've followed the process on resetting and it happens every night. Can we get a new box?

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@Tim1974 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag