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Discussion topic: Sky keeps freezing

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This message was authored by: Neil12301

Sky keeps freezing

My sky Q is jumping and freezing, does anyone have a fix?
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This message was authored by: stereohaven

Re: Sky keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

@Neil12301 wrote:
My sky Q is jumping and freezing, does anyone have a fix?

If a soft reset (pull the plug for 5 minutes) doesn't fix it, it could be a dish misalignment or a loose cable that might need an engineer.

 

Work through the checks here first: https://www.sky.com/help/articles/sky-q-picture-problems 

 

You then should be able to book an engineer at the end if the other steps do not work.

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