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Discussion topic: Sky keeps freezing
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This message was authored by: Neil12301
Message posted on 27 Dec 2025 07:33 AM
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Sky keeps freezing
My sky Q is jumping and freezing, does anyone have a fix?
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This message was authored by: stereohaven
Posted by a Superuser, not a Sky employee.
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Message posted on 27 Dec 2025 08:40 PM
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Re: Sky keeps freezing
@Neil12301 wrote:
My sky Q is jumping and freezing, does anyone have a fix?
If a soft reset (pull the plug for 5 minutes) doesn't fix it, it could be a dish misalignment or a loose cable that might need an engineer.
Work through the checks here first: https://www.sky.com/help/articles/sky-q-picture-problems
You then should be able to book an engineer at the end if the other steps do not work.
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LG B6 OLED 55” | LG UP75 LCD 43” | sky Q | sky Q Mini | sky Mobile | VOXI Mobile | SONOS Beam 2 | Apple TV 4K | EE Full Works FTTC
LG B6 OLED 55” | LG UP75 LCD 43” | sky Q | sky Q Mini | sky Mobile | VOXI Mobile | SONOS Beam 2 | Apple TV 4K | EE Full Works FTTC
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