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This message was authored by: Mydogbob

Sky keeps freezing

Sky keeps freezing an I've tried switching everything off and holding the button on bottom of box


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This message was authored by: Angel_Aka Answer

Re: Sky keeps freezing


@Mydogbob wrote:

Sky keeps freezing an I've tried switching everything off and holding the button on bottom of box


I think you have Sky Stream, yet you have posted on the Sky Q forum. 

Sky Stream relies entirely on you providing the puck with as fast and stable a broadband connection as possible. 

Have you run a network check from the get help menu on the Netflix app? What speed is reported as actually being received by the puck?

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This message was authored by: Angel_Aka Answer

Re: Sky keeps freezing


@Mydogbob wrote:

Sky keeps freezing an I've tried switching everything off and holding the button on bottom of box


I think you have Sky Stream, yet you have posted on the Sky Q forum. 

Sky Stream relies entirely on you providing the puck with as fast and stable a broadband connection as possible. 

Have you run a network check from the get help menu on the Netflix app? What speed is reported as actually being received by the puck?

Did this answer not help you?

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