This discussion topic has been answered Discussion topic: Sky keeps freezing
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Message posted on 09 Oct 2026 11:41 AM
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Sky keeps freezing an I've tried switching everything off and holding the button on bottom of box
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Message posted on 09 Oct 2026 12:06 PM
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@Mydogbob wrote:Sky keeps freezing an I've tried switching everything off and holding the button on bottom of box
I think you have Sky Stream, yet you have posted on the Sky Q forum.
Sky Stream relies entirely on you providing the puck with as fast and stable a broadband connection as possible.
Have you run a network check from the get help menu on the Netflix app? What speed is reported as actually being received by the puck?
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Message posted on 09 Oct 2026 12:06 PM
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@Mydogbob wrote:Sky keeps freezing an I've tried switching everything off and holding the button on bottom of box
I think you have Sky Stream, yet you have posted on the Sky Q forum.
Sky Stream relies entirely on you providing the puck with as fast and stable a broadband connection as possible.
Have you run a network check from the get help menu on the Netflix app? What speed is reported as actually being received by the puck?
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