Sky keeps buffering. Signal shows 50%.

[Mick225]

Sky keeps buffering on all Chanel's. Tried unplugging and rebooting still no good. Also Sky Q box in bedroom buffering and says at times, "no signal"

Can you help? 

[oldfella · Accepted solution]

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@Mick225 wrote:

Sky keeps buffering on all Chanel's. Tried unplugging and rebooting still no good. Also Sky Q box in bedroom buffering and says at times, "no signal"

Can you help? 

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Hi @Mick225 

If this is on Live channels from the TV Guide then you may have a issue with your Satellite dish alignment. Particularly if your Signal is only 50%.

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

[Mick225]

Thanks for the advice. I have followed the Sky bot steps and an engineer has been booked for 4 days time. 

[Mick225]

To follow up, the Sky engineer changed the Q Box. Also might now showing a problem with the sky sound box not recognising HDMI. Even with new box, having to pull HDMI lead out of back of Q box, wait a few secs the plug back in, immediately got satellite signal back. Tried renewing HDMI lead. No good. Plugged both sound box and Q box into TV HDMI sockets to get all 3 to work on Sky remote when turning on. Just need to turn sound box to optical to get sound now. But better than before!