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Discussion topic: Sky isn’t working

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This message was authored by Indiah23 This message was authored by: Indiah23

Sky isn’t working

I was on holiday with my Mum staying at mine and she told me sky wasn't working for the past 3 weeks. I thought she was just being silly and not using it right but it's not. I've refreshed the sky box. I even changed the batteries in the sky remote but the remote is working to change input so I can go off sky and use my tele but the tv is just stuck on a Netflix page on sky the home button changes nothing. I can't watch sky or any of my recordings or anything. 

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This message was authored by lettice This message was authored by: lettice

Re: Sky isn’t working

Posted by a Superuser, not a Sky employee. Find out more

Try the Sky Q recovery procedure from power off as described in step 3 here;
https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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