Sky dish loses signal when it rains

[John457]

Every time that it rains, which is often in Scotland, I lose access to a lot of channels and it has become very annoying. Sky dish is positioned at the end of the house and we are an end terrace. Where the Sky dish is positioned means it gets battered by the rain and wind. There is also a little bit of rust on it. Would moving the dish from it's current position to the other side of the house make a difference? 

[Daniel0210]

@John457 

Do you have Sky Q or Sky+? 

[John457]

Sky + is what I have. 

[John457]

Sorry I think it's actually Sky Q. 

[Daniel0210]

@John457 
Are you seeing a message of “no satellite signal”? If you are firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s almost certainly a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth remembering that a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. Really you need the right equipment to realign the dish and it needs clear sight of the satellite. 

[TimmyBGood]

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@John457 wrote:

Would moving the dish from it's current position to the other side of the house make a difference? 

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Certainly: if it can't see the 28.2E orbit point from the new location then you're guaranteed to have no reception at all ; )

If you don't have it already, a Zone 2 dish is recommended for Scotland and the west of the UK.

For Sky Q, Sky will book an installer to check dish performance: they'll no longer do so for Sky+

[John457]

That's great advice. Thanks so much. I am just fed up at this stage losing signal half way through a programme. It does say that there is no signal on some channels when it rains. The dish is very old and is rusty. Am I responsible for replacing it or is Sky ? 

[John457]

Thanks. Very helpful. Our dish is old and rusty. 

[Daniel0210]

@John457 

When an engineer comes out to realign the dish if it's no longer serviceable he/she should replace it. 

[John457]

Many thanks. Very helpful.