Sky account with netflix . why am i paying 2 subsciptions

[Rosebud2]

I have just added Netflix to my sky utimate package . I have had to join Netflix to be able to proceed. Why am i now paying 2 montly payments . One to sky (as it should be) but also one to Nexflix, i thougth they were linked

[hrai]

They should be (I have a few pounds of credit on my Netflix account due to Sky taking over the billing part way through the month.)

My thoughts are that maybe you have used a different email for your Sky and Netflix accounts? Or you are part way through a billing month and will make 2 payments this one time?

If the accounts are actually linked when you logon to Netflix and go to your plan's management page you should see included on your Sky bill somewhere.

[Rosebud2]

I have spoken to Netflix and they said i should have an activation link from Sky on a  email. This i have not recieved and trying to speak to someone at Sky is a nightmare. Noone is answering the phone

[oldfella]

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@Rosebud2 wrote:

I have spoken to Netflix and they said i should have an activation link from Sky on a  email. This i have not recieved and trying to speak to someone at Sky is a nightmare. Noone is answering the phone

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Hi @Rosebud2 

Try the procedure in the following link to Activate Netflix on your Q box.

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

[Rosebud2]

i have Netflix on my Sky box on Ultimate package but cannot link so that i am not charged twice

. one with Sky and again with Netflix

. getting very frustrated

[nigea99]

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@Rosebud2 wrote:

i have Netflix on my Sky box on Ultimate package but cannot link so that i am not charged twice

. one with Sky and again with Netflix

. getting very frustrated

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hi @Rosebud2 

If you cannot link the 2 then. although it may not be ideal as you may loose profiles & last watched data etc maybe easiest just to cancel the direct subscription

[Laing1]

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@Rosebud2 wrote:

i have Netflix on my Sky box on Ultimate package but cannot link so that i am not charged twice

. one with Sky and again with Netflix

. getting very frustrated

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@Rosebud2 you should have received an email from Sky with instructions on how to do this check in your spam mail folder if its not in your in box 

[Rosebud2]

Thank you for all your help. I just need to speak to someone at Sky. I havespoken to Netflix and have said need to speak to Sky. I have tryed the link and it does not work. I have tryed the sky assistant and they could not understand , i asked to be put thought to a person but they would not do this. I am so frustrated, yes i feel i might need to cancel

.

[Chodley]

I've escalated this to Sky. You should get a blue&red messaging chat bubble on this page when they pick it up.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Huttchand]

We too are getting netflix via sky, also being charged £12.99 a month from Netflix. Netflix says its a sky problem, sky put the onus on netflix. We visited an actual bank to ask them to stop the DD but they cannot as its being drafted by Netflix. I can't cancel it on the DD page of my app. Any ideas? We are pretty techy but cannot get around this one

[Laing1]

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@Huttchand wrote:

We too are getting netflix via sky, also being charged £12.99 a month from Netflix. Netflix says its a sky problem, sky put the onus on netflix. We visited an actual bank to ask them to stop the DD but they cannot as its being drafted by Netflix. I can't cancel it on the DD page of my app. Any ideas? We are pretty techy but cannot get around this one

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@Huttchand i'm guessing you followed the instuctions in the link below 

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

[Chodley]

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@Huttchand wrote:

We too are getting netflix via sky, also being charged £12.99 a month from Netflix. Netflix says its a sky problem, sky put the onus on netflix. We visited an actual bank to ask them to stop the DD but they cannot as its being drafted by Netflix. I can't cancel it on the DD page of my app. Any ideas? We are pretty techy but cannot get around this one

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Netflix are taking £13 off you a month and claim they can't stop doing that? Sounds like nonsense.

[hrai]

@Huttchand 

I'm sorry the bank says they can't cancel the DD because it's "drafted by Netflix" ?!?

That sounds like utter **bleep** - it basically means they are saying that if a company sets up a DD they can maintain it in perpetuity.

Email & write* to Netflix that you are cancelling the contract then go back to your bank and instruct to cancel the direct debit otherwise you will be complaining to the ombudsman.

Then make use of the Current Account Switching Service to move your business to another bank - it's really effective they'll switch all your DDs, salary payments etc. for you. (You could threaten to do so and see if you get an appropriate response.)

You are the bank's customer not Netflix  - this is really poor on their part.

*a letter by recorded delivery is a often a good idea