Sky delivery by DD

[Sunny71]

Sky sent our Sky Mini box by DPD. For the last three days, we have been getting emails from DPD, saying, 'We are sorry. Our driver missed you.'

THIS IS A LIE. Because we have a porter in attendance 24 hours a day at the building. The porter has seen DPD delivery van pass by but never stop at our building for delivery. We are now without TV for the last 10 days. 

DPD did the same when another company sent us a parcel.

Why does Sky continue to use this incompetent company?

Sky needs to get its act together. It is quite well known that DPD is unable to provide a proper delivery service. However, since Sky continue to use them and cause their customers problems, it is Sky that will suffer. We now feel inclined to cancel our Sky subscription. 

[oldfella · Accepted solution]

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@Sunny71 wrote:

Sky sent our Sky Mini box by DPD. For the last three days, we have been getting emails from DPD, saying, 'We are sorry. Our driver missed you.'

THIS IS A LIE. Because we have a porter in attendance 24 hours a day at the building. The porter has seen DPD delivery van pass by but never stop at our building for delivery. We are now without TV for the last 10 days. 

DPD did the same when another company sent us a parcel.

Why does Sky continue to use this incompetent company?

Sky needs to get its act together. It is quite well known that DPD is unable to provide a proper delivery service. However, since Sky continue to use them and cause their customers problems, it is Sky that will suffer. We now feel inclined to cancel our Sky subscription. 

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Best speak directly to Sky @Sunny71 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Angel_Aka]

@Sunny71 

DPD reliability varies across the country, much like many services.

I actually rate DPD as the best of all the most commonly used ones in my area at least. They have been more consistently reliable, friendly and trustworthy than Evri, Royal Mail or DHL for several years. Their app and live tracking capability are also both excellent. 

If I were you I'd be contacting your local DPD depot and complain to them. 

[oj01]

I agree with @Angel_Aka , as someone who uses many delivery companies for my work, I would rate DPD and their App as one of the best. 

[Sunny71]

Thank you.

[Sunny71]

Thank you for your constructive reply @oldfella.

[Chodley]

Yeah your local driver must be running late and thinking delivering to an apartment is too much hassle. I would complain to the local depot. Our DPD local drivers are great. Evri used to be superb and the driver changed and now they're worse than useless. It's all about the quality of the individuals.

[Frady]

Same is happening to its been a week since I ordered a mobile phone till now that they missed me, second attempt that they were unable. Honestly because of this I want to cancel the contract.

Sky needs to do something.

[Sunny71]

So, after contacting Sky four times (1st March), we finally received our SkyQ mini box today. But we have still not received our Sky viewing card. So we are unable to watch anything. Looks like to get the viewing card, we will have to keep calling Sky and hope that one day they may decide to send the viewing card. I have told Sky that I will not pay the subscription fee till I am able to view the TV channels I have subscribed to.

To beat it all, I am in bed, down with a bad case of the flu and unable to keep myself entertained and distracted from my woes.

[Daniel0210]

@Sunny71 

Sky Q mini boxes don't have viewing cards, only the main box! 

edit: and you can't withhold payment. That will end in your services being restricted, 

[Sunny71]

That's only partly correct, Daniel0210.

However, SkyQ mini box gets its signal from the main SkyQ box. Without a viewing card, the SkyQ box will not function and therefore will not send any signal to the mini box.  The function of the mini box is to enable us to watch different channel in the rooms where the box feeds its signal, which can be different to what SkyQ maybe streaming to anothr room.

[oj01]

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@Sunny71 wrote:

So, after contacting Sky four times (1st March), we finally received our SkyQ mini box today. But we have still not received our Sky viewing card. So we are unable to watch anything. Looks like to get the viewing card, we will have to keep calling Sky and hope that one day they may decide to send the viewing card. I have told Sky that I will not pay the subscription fee till I am able to view the TV channels I have subscribed to.

To beat it all, I am in bed, down with a bad case of the flu and unable to keep myself entertained and distracted from my woes.

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Now I'm confused. You've been waiting for a Mini Box but don't have a viewing card for your main box? 

[Daniel0210]

@Sunny71 

I have had Sky Q since 2019 so I know you need one viewing card. So you hadn't previously mentioned not having a viewing card (in the main Sky Q box). Why haven't you got one? 

[Sunny71]

@Daniel0210

Thank you for your reply. The Sky viewing card needed to be replaced, as it was thought that the card may have also been corrupted since many of the Sky channels we had subscribed to could not be viewed. What I had mentioned earlier in the thread was that we were waiting for all three, the two boxes and the viewing card. I have been with Sky for the last 25 years, I was hoping for better customer relations from Sky.

[Sunny71]

@oj01

Thats correct. The old card it seems was corrupted, so Sky confirmed a replacement card would be sent.