Sky cool want to download anything or I can’t connect to my apps as is saying there’s an Internet is

[Dean50]

My Sky cool boxes are working to watch TV but I can't download anything or go onto any of my apps as it says there's no Internet i've called BT out and everything is fine. They told me it's to do with the sky connection

[Invisiblename]

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@Dean50 wrote:

My Sky cool boxes are working to watch TV but I can't download anything or go onto any of my apps as it says there's no Internet i've called BT out and everything is fine. They told me it's to do with the sky connection

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Have you restarted your router & your Sky Q box (by turning the power off, waiting 30 secs, then powering back up)?

[Dean50]

Yes I've just tried it again and I got tv and I can record but I can't download anything or get on to any of my apps it keeps saying there is no internet but I got internet as all my devices work but on my 5 sky Q boxes it says no internet 

thanks dean

[Invisiblename]

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@Dean50 wrote:

Yes I've just tried it again and I got tv and I can record but I can't download anything or get on to any of my apps it keeps saying there is no internet but I got internet as all my devices work but on my 5 sky Q boxes it says no internet 

thanks dean

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Have you done a Network Reset?  If you are on Sky broadband, you'll need to press the WPS button on your router, if not you'll need to enter your router's password.

[Dean50]

Yes and it picks it up and says it's connected but as soon as I open Netflix/amazon or try and download anything it's saying you are not connected to the internet thanks

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Dean50 to chat.

[Dean50]

Ok I'll be home from work around 10:30 am if that's ok

thanks Dean 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.