Sky controller

[Step42]

Hi, our sky controller keeps freezing and not working properly. Please can u send another one ? 

[PandJ2020]

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@Step42 wrote:

Please can u send another one ? 

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We're other customers here - we can't send you one.

Try this first:

Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

If not, use this:

https://www.sky.com/help/forms/replaceremote

[Laing1]

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@Step42 wrote:

Hi, our sky controller keeps freezing and not working properly. Please can u send another one ? 

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@Step42 Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

if that doesnt work try

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch