Sky connection lost (Sky Q)

[MRY-20]

Bad weather (in the distance, not near the house) appears to have affected our sky Q  connection. A message 'no satellite connection' appeared in the tv... this was 9 hrs ago, weather changed to clear skies five hours ago, but still not satellite signal. I have rebooted the Sky Q box a couple of times, but not improvement. Not sure what else to do! It's very frustrating! (And in the middle of the eurocup!!!!!!!)
Any clues or help will be appreciated please.

maria

[Addie15]

Hi there, @MRY-20. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you @MRY-20 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks