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Discussion topic: Sky cinema

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This message was authored by: barbarians

Sky cinema

My sky cinema channels have started pixilating and it is impossible to watch a film 

paying for a subscription I cannot use 

 

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This message was authored by: oldfella

Re: Sky cinema

Posted by a Superuser, not a Sky employee. Find out more

@barbarians wrote:

My sky cinema channels have started pixilating and it is impossible to watch a film 

paying for a subscription I cannot use 

 


Could be a slight dish misalignment @barbarians 

This will not necessarily affect all channels but just some with the weakest signal.

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

This message was authored by: PandJ2020

Re: Sky cinema

Posted by a Superuser, not a Sky employee. Find out more

You should be able to download the movies until your dish alignment is fixed...

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Laing1

Re: Sky cinema

Posted by a Superuser, not a Sky employee. Find out more

@barbarians wrote:

My sky cinema channels have started pixilating and it is impossible to watch a film 

paying for a subscription I cannot use 

 


@barbarians as others have said it could be a dish misalignment or at this time of year trees are beginning to grow and fill out with leaves are there any trees of foliage growing up that me be in the dishes line of sight to the satellite 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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