HD pictures are rubbish

[stormjohn]

Hi my he picture is getting worse all fussy and what ever I do nothing helps I did get a 90/90% coverage but now it's gone down to 70/90% i think my lmb of dish has moved and what to speak to someone but all sky phone numbers are pay now and I don't think anyone should have to pay to get there problems sorted how big or small they are 

[Daniel0210]

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@stormjohn wrote:
all sky phone numbers are pay now and I don't think anyone should have to pay to get there problems sorted how big or small they are 

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@stormjohn 

Not necessarily. 

To call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333. These numbers are inclusive in a lot of phone tariffs.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

[stereohaven]

@stormjohn 

If you follow the online flow here it will allow you to book an engineer if needed without calling anyone: https://www.sky.com/help/articles/sky-tv-engineer-visits 

[PandJ2020]

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@stormjohn wrote:

 I don't think anyone should have to pay to get there problems sorted how big or small they are 

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The dish is your property and responsibility.  Sky's phone numbers are national numbers (03) than most mobile providers do not charge for within a package - or possibly within a landline package.

However, Sky will generally fix it for 'free' and may consider a credit for any impacted period.