Sky card

[G0arl]

I received sky q box today but no viewing card?

[TimmyBGood · Accepted solution]

@G0arl 

If a main Q box was sent to you rather than arriving with an installer, that typically indicates you are a returning customer and Sky assumes you retained the previous card.

[G0arl]

Thanks that would appear to be the case, after 3 years chance of having card pretty remote lol

[TimmyBGood]

@G0arl 

Yes: it's a weird feature of the Sky logistics system which we have drawn to their attention before.

Unfortunately you'll need to contact them directly and order a new card.

[19941]

That's the original card. Have not changed cards.

[Invisiblename]

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@19941 wrote:

That's the original card. Have not changed cards.

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Sorry, but what / who are you responding to?