Sky cant book engineer for sky q

[A62648]

I upgraded to sky q with an engineer booked for 13/09/2025. 

The engineer cancelled. I have called sky many times since this happened and for some reason nobody at sky can book for an engineer to fit the sky q I ordered way over a month ago.

They give different numbers and the people say the same thing for some reason they cannot book a new date. This is very frustrating and probably will cancel sky sub after being a customer for more than 13 years.

On my sky the order update shows action required. But nobody on skys end seems to be able to help.

 

[PandJ2020 · Accepted solution]

We can't directly help either (this is a customer-led help forum) - we can only suggest you persevere with contacting Sky, possibly lodging a formal complaint.

[TimmyBGood]

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@A62648 wrote:

 the people say the same thing for some reason they cannot book a new date. 

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Personally my guess would be that's something to do with how the previous appointment was (or wasn't) cancelled.