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Discussion topic: Sky broadband doesn’t work if TV is unplugged from the Sky Q box

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This message was authored by Louise2903 This message was authored by: Louise2903

Sky broadband doesn’t work if TV is unplugged from the Sky Q box

We want to have sky broadband in a room from a Sky Q box under our multi room agreement but it won't work unless a TV is connected via the HDMI port. Why can't we get it to work without the TV connected

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky broadband doesn’t work if TV is unplugged from the Sky Q box

Posted by a Sky employee

It sounds like what you actually need is a booster. 

The mini boxes are not set up to work solely as booster boxes, you need to have them set up correctly for the connection to remain, otherwise you won't see the error message saying it's dropped connection.  

Thanks

Lisa - Sky Tech Team Expert
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