Sky box turns off after 30 seconds of initial start

[Jessica80]

My Sky Q box always turns off within the first 30 seconds of viewing. Once restarted it is fine until left switched off for a prolonged period, then it will do it again.

All hardware software versions are shown as up to date. 

Very irritating! 

[Mr+Flibbles+86]

Hi there @Jessica80 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Jessica80]

After monitoring for a while, sky box is continuing to turn off after initial 30s seconds.